Support

Grower app, web Console and local panel · Español

Contact

• Support email: contacto@tlachia.org
• Support hours:
• Privacy and ARCO rights: contacto@tlachia.org

To help you faster, include your organization's name, the machine code (shown in the app and the Console), what you were trying to do and, if possible, a screenshot. Never send us your password: we will never ask for it.

How to get an account

Grower has no open sign-up. Accounts are created by your organization's administrator:

1. The administrator opens the Console, goes to Users and chooses Invite user. They enter your name, email address and role (for example, operator or agronomist) and assign your machines.
2. You receive an email from no-reply@grower.digital to verify your email address and create your password.
3. You sign in to the Grower app or the Console with that email address and password.

If the email does not arrive, check your spam folder and ask the administrator to resend the invitation from Users › Pending invitations. If your organization does not use Grower yet, email us at contacto@tlachia.org.

Signing in and passwords

• If your invitation expired, ask your organization's administrator to resend it.
• If you forgot your password, email us from your account email address; we will send you an email to create a new one.
• If you use a second authentication factor and lost the device that held it, ask your administrator to reset it under Users › Edit user, or email us.
• The machine's local panel does not use your account: it opens with the machine PIN, which your organization gives you.

Notifications

• Allow notifications when the app asks. If you did not, turn them on in your phone settings, under Grower.
• Notifications arrive only while you are signed in to the app. When you sign out, your phone stops receiving them.
• In the Console, under Settings › Notifications, you can see and revoke the phones registered to your account.

Updating the app

If the app asks you to update, install the latest version from the App Store or Google Play. Old versions may stop working when the service changes.

Delete your account

Uninstalling the app does not delete your account. To close it:

1. Ask us. From your account email address, write to contacto@tlachia.org with the subject "Delete my account". Include your name and your organization's name. Your organization's administrator can also ask on your behalf. We may ask for a document to verify your identity.
2. Access is blocked. As soon as we confirm the request comes from you or your organization, we disable your account and you can no longer sign in to the app or the Console.
3. Timing. We reply within 20 business days and, if the request is granted, delete your data within the following 15 business days.

What we delete and what we keep:

• We delete your sign-in account, your notification tokens and your per-machine permissions.
• The command audit log is kept for 5 years because it is part of the operating record of your organization's machines. In it, we replace your name and email address with an anonymous value.
• Encrypted backups that still contain your data disappear within 6 months at most.

If your organization stops using Grower and wants us to delete its data, its administrator can ask at contacto@tlachia.org.

Privacy and ARCO rights

To access, correct or cancel your data, or to object to its use, follow the procedure in the privacy notice.

Who provides the service